How E-Commerce Can Boost Your Small Business Sales
Every business will need customers to succeed. Despite living in a digital world, many teams still fail to look beyond their geographical location. Since the arrival of the internet and mobile first online experiences, our world has changed in almost every possible way and transformed our lives.
However, many small to medium-sized enterprises continue to miss out on a relatively easy way to grow their business. According to a survey by SurePayroll, an incredible 74 percent of small businesses still don't have an e-commerce-enabled website. How could this be? By leveraging innovative technology at a low operational cost, every small business can easily reach and influence new customers.
E-commerce also represents an opportunity to increase your online presence and the reputation of your business all over the world. By generating more sales and making more money, it's hard to understand why so many small businesses are not desperately trying to get their products or services online. But the prospect of adding or upgrading e-commerce features can be incredibly daunting.
The good news is that it has never been easier to sell products and services online. Adding a shopping cart or payment gateway to your website is a great way to start extending your reach, increasing your sales, and enticing new customers to your business.
Showcase your services through e-commerce
There is a popular misconception that e-commerce is only for retailers or businesses that sell physical goods. Companies can also sell a variety of services by leveraging their online presence too. Everything from research reports, coaching sessions, consultancy, digital products, and training packages can all be sold to the global community 365 days of the year across every time zone.
In a customer-centric age, the lines between B2C and B2B and beginning to blur as we increasingly expect the same experience in and outside of the office. Sometimes we prefer to search online and others we want to speak to someone face to face. By adding an e-commerce site, you can provide your customers with the best of both worlds and improve their experience with your business.
E-commerce is also about enabling small business owners to share their story and form an emotional connection with online customers too. The story behind the company and passion for delivering positive customer experiences puts a real person and is the lifeblood of your business.
Capture customer details
E-commerce is not just about closing a sale but also an opportunity to collect the email address of people who haven't bought anything from you. With the right tools in place, you can send a perfectly timed email with a discount or special to tempt visitors into making a purchase.
It also provides you with a chance to get to know your visitors better. What do they like? What are they searching for? Are they struggling to find what they were looking for? The visitors to your website and armed with invaluable information and an e-commerce solution that solves their problems and answers their questions could also spark an invaluable dialogue as well as an increase in sales.
Consumers want to work with small businesses
There is an increasing social awareness around how big companies are getting bigger. Our consumption of fast-moving consumer goods and the globalisation of our world is creating problems in our hometowns. As a result of these changes, consumers are taking note of smaller businesses that provide a much more personal touch.
The internet has made it possible for every business to go head to head with global conglomerates. Anyone can reach a wide audience in a shrinking world when armed with authenticity and seamless digital experiences across multiple devices.
In simple terms, an e-commerce solution is a stable and cost-effective sales channel for enterprises of all sizes. B2B and B2C customers will all expect the same experience with every interaction with your brand, whether that be online or offline. The time has come for every business to explore which options can help take your company to the next level.
When researching any product or service, we now expect to have all the required channels at our disposal before making an informed choice. Like it or not, online sales have become a crucial factor in the revenue of small businesses. An active internet marketing presence is something that can no longer be ignored.
The barrier of entry has been lowered, and anyone with an idea or a service can launch their own e-commerce store and serve the global community. The only thing from holding you back from taking advantage of emerging technologies in a digital age is yourself. So, what are you waiting for?
Are you excited or a little overwhelmed at the prospect of creating an easy-to-use shopping experience? Do you need help or advice on how to showcase your products and services? Feel free to contact our team of experts who are happy to help you dip your toes in the virtual waters of e-commerce.
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Pelling have over 50 years combined experience designing and coding websites. We work with companies of all sizes, from one-man bands to multinational blue chip companies. We endeavour to provide high quality service, while maintaining a competitive price.
We pride ourselves in our level of customer service, which we believe is the main reason behind our high customer retention rates.